FAQ

BOOKING & PAYMENT

How do I book a holiday accommodation?
You can conveniently book our holiday apartment directly through our website or bycontacting us. Often at a lower price than other booking platforms, since you’re booking directly with the owner.


What payment options are available?
We accept payments via bank transfer, PayPal, or credit card directly on our website. Please note that your bank transfer should reach us within 5 business days after booking. Otherwise, we may have to release your booking.


When will I receive my booking confirmation?
As soon as your payment is received, we will send you a booking confirmation with the details of your stay. This confirmation makes the contract between you and the owners of Land and Life Ltd. legally binding, except for bank transfer bookings, which are only confirmed once the first payment has been received.


What about cancellations?
You can cancel freely up to 14 days before arrival. For cancellations within the last 14 days or in case of no-show, the full booking price applies. These terms are the same as those on other booking platforms.


Do we need travel insurance?
Yes, you and your travel party should have travel insurance for the duration of your stay. It should cover personal injury, death, medical treatment, repatriation, loss or theft of valuables, liability, cancellation, trip interruption, and legal costs. We accept no liability for damages or costs arising from missing or inadequate insurance.


What do EU Citizens need to know when traveling to England?

A valid passport is required to enter the United Kingdom (except for Gibraltar), national ID cards are no longer accepted. This rule also applies to transit travelers. Since April 2025, EU citizens must obtain an Electronic Travel Authorisation (ETA) unless they already hold a valid visa or residence permit. The ETA costs approximately £16 per person. For more information, visit the UK government website.


ARRIVAL & KEYS

How do I get to the accommodation?

By car:

  • If arriving from anywhere except the Southwest (Devon, Cornwall), drive first towards London, then via Canterbury/Dover. Follow the signs to Ramsgate, Margate, or Broadstairs.
  • From the Southwest, drive towards Dover and follow the signs to Ramsgate, Margate, or Broadstairs.
  • From the Eurotunnel terminal in Folkestone, the drive to Thanet via the A20 and A256 takes about 1 hour.

By coach (National Express):

  • Connections from London Victoria to Thanet take approximately 3 hours 20 minutes.

By train:

  • Frequent connections are available from London Victoria, Charing Cross, St Pancras, and Stratford International, as well as from Ebbsfleet and Ashford to Margate, Broadstairs, and Ramsgate.
  • Trains from St Pancras and Stratford International use the High-Speed 1 line (HS1). Make sure your ticket is valid for HS1.
  • Travel times: approx. 1h 22min (St Pancras), 1h 50min (Victoria), 2h (Charing Cross).

By Eurostar:

  • Eurostar connections to Thanet are available from St Pancras (1h 22min). The Eurostar runs internationally from Brussels, Lille, and Paris to London St Pancras.

By bus:

  • Local buses are operated by Stagecoach and Eastonways. Timetables and stops are available on their websites.

By plane:

  • All London airports—Gatwick, Heathrow, Luton, City—plus Southend Airport in Essex are about a 2½-hour drive from Thanet.
  • Note: Visitors using public transport usually must travel first to Central London, except from Gatwick Airport, which can be reached by train via Tonbridge.
  • A local transfer service (Airport Connections) offers regular shuttles to all major airports.
  • More info: Gatwick Express, Heathrow Express, National Express (Luton), Stansted, London City.


Where do I get the key to my holiday apartment?
About two weeks before arrival, you will receive all essential information about your stay, including access details for your apartment.


What are the check-in and check-out times?

  • Check-in is from 4:00 PM. Self-check-in is available, so you can arrive flexibly.
  • On departure day, the accommodation must be vacated by 10:00 AM for cleaning. Late check-out is possible on request for an additional fee.


ACCOMMODATION & AMENITIES

Can extra beds be provided?
No, the maximum occupancy of 4 guests must be observed. The beds in the second bedroom in all apartments can be arranged together or separately. Please let us know before your arrival so everything is set up and ready for you.


Are visitors allowed?
Only the number of people specified may stay overnight. Small children in travel cots are excluded.


Do you offer long-term rentals?
Yes, pleasecontact us if you want to rent for a longer period. We will gladly discuss your needs.


Are baby cots and high chairs available?
Yes, baby cots and high chairs are provided free of charge in each apartment if needed.


Is parking available at the accommodation?
Yes, each apartment has one parking space directly in front of the holiday house, exclusively reserved for our guests. The welcome guide, sent shortly before your stay, shows exactly where to park. During high season, you can secure your space with the provided cone, as this is the most desirable parking spot near Kingsgate Bay.


Is smoking allowed in the apartment?
No, smoking is not permitted inside.


Can I charge my electric vehicle (EV) at the holiday accommodation?
Yes, you can charge your electric vehicle at the holiday accommodation. The current price per kWh is calculated based on actual consumption. As a guideline, you can expect approximately €0.50 per kWh.


Are towels and bed linen included?
Yes, bed linen and towels are provided for your stay. Please bring your own beach towels, as we do not supply them. All beds are freshly made on your arrival, ready for you to relax and settle in. If you like, an extra change of towels or bed linen can be arranged upon request for an additional fee.


Is cleaning included?
Yes, the apartment is professionally cleaned after your departure. To make things easier for our cleaning team and ensure you don’t forget anything, we kindly ask you to follow the brief instructions in the apartment.


What to pack for your Kingsgate Bay holiday?
Bring beach essentials like swimsuits, beach towels, sunglasses, hats, flip-flops, and beach toys (some provided in the entrance hall). Include waterproof jackets, hiking boots, roller skates or bicycles if desired, surf or golf gear, snorkeling equipment, travel adapters (EU adapters provided) and some board games for family evenings.


Is there a laundry facility in the holiday apartment?
Yes, each apartment is equipped with a washing machine, a drying rack, an iron, and an ironing board.


What household essentials are included?

Kitchen: Washing-up liquid and sponge, ground coffee for filter coffee, cooking oil, salt, pepper, sugar, bin bags, two tea towels, and dishwasher tablets.

Bedroom & laundry: Two pillows per person, baby cot, laundry detergent for the washing machine, iron, and ironing board.

Bathrooms: Two rolls of toilet paper, shampoo, and hand soap in each bathroom.


What happens if there are technical issues in the apartment?
You will receive an arrival package with emergency contacts and fault reporting information. Send a WhatsApp message to +44 7752 903281 if no one answers immediately. Our team will quickly address your issue.


Do the apartments have Wi-Fi?

Yes, both apartments have Wi-Fi. Just ask if you need the upto date speed details.


How is the mobile phone reception?
Unfortunately, reception in the Sea View Apartment is not very strong, as the house is located opposite the bay and in a slightly lower-lying area. The best signal can be found in the bedroom facing the garden or directly in front of the house. Beach View Apartment does not have any reception issues, as it is one floor higher.


How many stories is the house, and on which floor is each apartment?

The house has three stories. The Sea View Apartment is on the first floor, accessible via 17 steps, and the Beach View Apartment is on the second floor, reached by 29 steps. Both apartments share the communal staircase.


Are the views different from each apartment?

No, the views are similar, but the Beach View Apartment is one floor up, giving a higher perspective of the sea and beach.


SURROUNDINGS & ACTIVITIES

How far is the apartment from the beach?
The entrance is directly opposite the stairs to the sandy beach, just one street away, practically “almost by the sea.”


Where is the best sightseeing nearby?
The surrounding area offers many great sightseeing opportunities. Our website has a dedicateddestination section with further tips and recommendations.


Can we bring our dog?
Unfortunately, pets are not allowed. The apartments have delicate natural fiber floors (sisal) and are right on the beach which would make the cleaning very difficult.


Are there beach toys in the apartment?
Yes, a small selection of beach toys (spades, buckets, balls, fishing nets, neoprene suits for toddlers etc.) is available at the entrance.


Is the area good for walking and cycling?
Yes, the coast offers kilometers of walking and cycling, from Ramsgate via Broadstairs to Margate and Reculver.The Viking trail right by the apartment and is highly recommended.


Where can I store bicycles?
Regular bicycles can be safely stored in the entrance hall.

Note: E-bikes must not be stored or charged inside the apartment or entrance hall. Only outside.


Can I accommodate larger groups?
Yes, you can book multiple apartments depending on availability.


Are there activities for children?
Yes! Beaches, playgrounds, and year-round events are available. Next door is Captain Digby with indoor and outdoor play areas. Dreamland in Margate, including the Octopus Garden, is also recommended.


Can I book additional experiences for my holiday?
Yes, we are happy to discuss the various options with you and help you plan your holiday to make the most of your time. We’re also glad to offer ideas to make your stay extra special, such as a day trip to London. We know the area very well and are happy to share our knowledge so you can enjoy every moment.

For special occasions, such as birthdays or even your honeymoon, we can prepare the apartment. For an additional fee, we can provide champagne, chocolate, balloons, and more, ready for you as a surprise on your arrival day.


Can I do water sports?
Absolutely! Being by the sea, you can enjoy waterskiing, jet skiing, kite surfing, bodyboarding, or surfing. More info atVisit Thanet’s website.


Where can I go shopping?
The holiday home is perfectly situated between three charming towns: Ramsgate, Broadstairs, and Margate. Broadstairs, the closest, is just a 30-minute walk or a 5-minute drive away. Its picturesque town centre is full of independent boutiques, gift shops, clothing stores, and local conveniences along the High Street and side streets. Margate, a short drive further, buzzes with youthful, creative energy, vintage shops, independent stores, art galleries, and cozy cafés, especially around the Old Town. Ramsgate offers traditional seaside charm, while nearbyWestwood Cross shopping centre has all the big-name brands, from fashion to tech and homeware.


Where can I buy high-quality fish?
If you plan to cook by the sea,Fruits de Merfishmongers is a must-visit. They offer an outstanding selection of fresh, locally caught fish and shellfish—perfect for creating a truly coastal meal.


Shops & RESTAURANTS

Are there many restaurants nearby?

  • About 200 m away is the legendary Captain Digby, on the cliffs overlooking Kingsgate Bay.
  • About 700 m along the coast path is the Botany Bay Restaurant at the Botany Bay Hotel with classic British cuisine and panoramic views.
  • Broadstairs (2–3 km) has many cafés, bars, and restaurants, reachable on foot in about 30 minutes.
  • The current edition of Isle Magazine is available in the apartment entrance with food, drink, and restaurant tips.


Where are the nearest grocery stores?

Asda Broadstairs: 3 miles / 9 min by car (Westwood Rd, Broadstairs CT10 2NR)
Tesco Extra: 3.6 miles / 11 min by car (475 Margate Rd, Westwood, Broadstairs CT10 2QJ)
Lidl: 3.7 miles / 11 min by car (416 Margate Rd, Westwood, Ramsgate CT12 6SL)
Aldi Ramsgate: 3.8 miles / 11 min by car (Westwood Gateway Retail Park, Westwood, Margate CT10 2RQ)
Sainsbury’s: 4.1 miles / 11 min by car (Dadson Way, Westwood, Ramsgate CT12 5FJ)


Which taxi companies operate in Broadstairs?

Thanet Cars – A long‑standing taxi and private‑hire service on Broadstairs High Street. Phone: 01843 868686

Central Cars – available 24/7 with airport transfer options. Phone: 01843 601601 / 01843 888888


EMERGENCIES & MISCELLANEOUS

What if I have a problem during my holiday?
Pleasecontact us immediately. We will resolve it as quickly as possible.


What happens with forgotten items?
Items left in the apartment are kept for up to one month. We will contact you and attempt to ship them at the guest’s expense.


Is there firefighting equipment in the apartments?
Yes, all apartments are equipped with automatic smoke alarm sensors and sounders connected to a central fire alarm system throughout the holiday house. The system is professionally tested once a year. Fire extinguishers are provided, escape routes are clearly signposted, and all electrical equipment is PAT tested.


Does the owner accept liability for damage or loss?
The owner is not liable for accidents or damage to personal items, luggage, vehicles, or other property. Also, we accept no liability for losses, extra costs, or inconvenience due to the apartment, its facilities (water, gas, electricity), or exceptional weather. Maximum liability is limited to the total booking amount. Travel costs or alternative accommodation are not covered.


What happens in the event of force majeure?
We accept no responsibility or compensation if the contract cannot be fulfilled due to force majeure events that could not be foreseen or prevented with reasonable care.


DATA PROTECTION


What personal data is collected and why?
We collect personal data you provide on this website or in connection with a booking, including your name, contact details, and booking information. This data is used to process your booking, communicate with you about current or potential bookings, and provide related services.

We also use Google Analytics to collect anonymized information about how visitors use our website. This helps us improve website performance and user experience. No personally identifiable information is stored or shared, and you can opt out of tracking at any time.


Legal basis
We process your data based on the necessity to perform a booking contract, our legitimate interests (e.g., improving our website), and your consent where required (e.g., for marketing communications).


How your data is protected
We store your data securely and only for as long as necessary to fulfil business or legal requirements. Access to your data is limited to authorized personnel.


Sharing data
Your personal data may be shared with trusted third parties who help us provide our services, such as payment processors, website hosting providers, channel managers, or analytics platforms. We never sell your personal data to third parties.


Retention period
We keep your personal data only as long as necessary for business purposes or as required by law.